Shipping Policy

Orders are processed and shipped within 3-5 business days (excluding holidays). Orders are not guaranteed to ship out the same day regardless of shipping method selected. All customers who provide an email address will receive a confirmation email with tracking information when the order has shipped.

DOMESTIC

USPS FIRST-CLASS MAIL
Delivery in 1-3 business days

USPS PRIORITY MAIL
Delivery in 1-3 business days

USPS PRIORITY MAIL EXPRESS
Expedited delivery in 1-2 days by 3:00pm (if order is placed by 2:00pm ET)

FEDEX STANDARD OVERNIGHT
Delivery by 3:00pm next business day to most U.S. addresses (if order is placed by 2:00pm ET)
*Please Note: FedEx does not ship to P.O. Boxes

INTERNATIONAL & CANADA

You are responsible for paying additional duties, taxes and applicable customs brokerage fees put into place by your country. Please check with your country's customs office prior to purchasing to determine additional fees.  You will be charged these additional fees once you receive your package.

USPS PRIORITY MAIL INTERNATIONAL
Delivery in 6-10 business days

UPS STANDARD
Delivery based on destination

UPS WORLD WIDE EXPEDITED
Delivery in 2-5 business days

 

WHAT IF I DID NOT RECEIVE MY PACKAGE & TRACKINGS SHOWS AS DELIVERED?

You will need to contact USPS, UPS or FedEx for assistance.  If your order was shipped via USPS, you may contact them online through the USPS website (enter your tracking number, select Customer Service FAQ, and complete the online request for the delayed mail report). If your order was shipped via FedEx, click here.

HYH is not responsible for mail that is lost by USPS, UPS or FedEx. Thank you for your understanding.


 

CLEARANCE/FINAL SALE: ALL SALES FINAL

 

NO RETURNS FOR CREDIT WILL BE ACCEPTED AFTER 21 DAYS. If returns are received after 21 days but within 30, or you do not meet the return guidelines, you will be charged a 25% restocking fee.

When sending your return, please include a copy of your packing slip and reason for the return. If you no longer have the packing slip, include a note with your name, order #, email address, and reason for the return.

Original and return shipping fees are non-refundable unless we have made a mistake in sending the wrong item or the item is defective in some way.

A refund will be issued in the same form as the original payment within 10 business days from the receipt of your return.  If you provided an email address, we’ll email you when your refund has been processed.

 


 

Questions?

 

For additional information, please email [email protected]